Health and social care

Identifying Measures to Prevent Customer-on-Staff Work-Related Violence — Rail Safety and Standards Board

In the context of its commitment to protecting the health and wellbeing of staff in the sector, the Rail Safety and Standards Board (RSSB) commissioned Alma Economics to support the rail industry in Great Britain to establish effective policies for the prevention and management of workplace violence.

Our team produced a robust evidence base on good practice in tackling workplace violence following a systematic review of the international literature. We also carried out quantitative analysis of the causes and impact of violence in the sector, and we engaged with stakeholders to gain an in-depth understanding of the policy landscape. This research helped us explore how good practice identified in our review can be adapted to the specific needs and challenges facing the rail sector in Great Britain.

Based on key findings from this work, we arrived at a set of interventions and recommendations on improving current practices in the sector. We also produced a suite of tailored tools for policy decision-making, including a framework to enable consistent assessment of workplace violence policies and a detailed guide for putting together business cases for training for staff and line managers.

➥ You can find out more about our research and tools here.